New Stories
Vei Project Improves customer Service Quality
Lukanga Water Supply and Sanitation Company (LgWSC) has through a funding from NUFFIC, a Dutch organisation for International Development trained its staff with skills to remain relevant and efficient during the course of providing service delivery to clients Read More
Lukanga Water Supply and Sanitation Company (LgWSC) has through a funding from NUFFIC, a Dutch organisation for International Development trained its staff with skills to remain relevant and efficient during the course of providing service delivery to clients Read MoreLukanga Water Gives Easy Payment Option
Lukanga Water Supply and Sanitation Company (LgWSC) has introduced a 'Pamela Payment Option' where clients have been accorded a chance to pay any amount of money as low as K5.00 towards their water bills until one dismantles the bill before the due Read More
Lukanga Water Supply and Sanitation Company (LgWSC) has introduced a 'Pamela Payment Option' where clients have been accorded a chance to pay any amount of money as low as K5.00 towards their water bills until one dismantles the bill before the due Read MoreLgWSC Scoops The Third Position for Best Performance
LUKANGA Water Supply and Sanitation Company (LgWSC) has emerged third best performing Water Utility Company at the just ended awards Read More
LUKANGA Water Supply and Sanitation Company (LgWSC) has emerged third best performing Water Utility Company at the just ended awards Read MoreShamabanse Rehab To Gobble over K2.5 Million
Over the past years, Lukanga Water Supply and Sanitation Company Limited (LgWSC) has partnered with the Netherlands Development Agency group also known as the SVN group. The Two institutions have maintained a good relationship and have engaged in quite a number of projects together Read More
Over the past years, Lukanga Water Supply and Sanitation Company Limited (LgWSC) has partnered with the Netherlands Development Agency group also known as the SVN group. The Two institutions have maintained a good relationship and have engaged in quite a number of projects together Read MoreUncategorised
1. OVER THE COUNTER
- OVER THE COUNTER
- Customers can walk into any of our pay points in our three towns namely Chingola, Chililabombwe and Mufulira and make a cash or cheque payment by the counter
- VISA
- The system allows customers who do not prefer getting to the pay point with cash to use a Visa Electron Card to pay for utility bills by way of swiping
- BILL MUSTER
- Xapit
- Internet Banking
- DDACC
- Over the counter – Branches
- DIRECT DEBIT AND CREDIT CLEARING (DDACC)
- A customer pays water bills by instructing the bank to pay Mulonga Water and Sewerage Company an agreed sum of money on the agreed date every month. Customers with active bank accounts handling electronic banking services are eligible to register for DDACC
- For more details, visit the nearest customer service center.
- CASH PLAN PAYMENT
- For your convenience, Mulonga Water offers a Cash plan Payment system. This Cash plan allows our clients with a huge bill to evenly distribute the payment of their arrears over a reasonable period of time as per our commercial policy.
- Customers on cash plan will enjoy the service while paying for the arrears, however inconsistent payments will cause customers to be removed from the Cash Plan Payment and penalties applied.
- For more information contact our service center
- MOBILE MONEY PAYMENTS
- Airtel Mobile Money
- MTN Mobile Money
- Zamtel Kwacha
- SHOPRITE STORES
All Shoprite Supermarkets Country wide
IN YOUR KITCHEN
- Fill the sink/bucket with water when washing dishes
- Store drinking water in containers than drinking straight from the tap
- Defrost frozen food in a dish rather than under running water
- Save your sink from blockages
IN THE BATHROOM
- Shower instead of a bath
- Toilets, flush only when necessary
- Avoid leaving taps running with water, close them during intervals
AROUND YOUR HOME/COMMUNITY
- Repair leakages ie, taps, cisterns, geysers, pipes,etc
- Water the garden when it is cool, morning or early evening
- Use drip irrigation, ie water the plant/lawn only using a bucket
- Use a drum or a basin to store water
- Repair leaking taps
- Don’t over water your lawn
- Wash your car using a bucket instead of a hosepipe
- Teach your children the importance of water conservation
- Safeguard and protect all water installations from vandalism and thefts, this reduces water loses along the network which denies water to someone somewhere.
1. How long does it take to be connected to the LgWSC line after payment of new connection?
New Connection to LgWSC line after payment is done within 10 working days.
2. When are the bills delivered?
Bills are delivered between the 10th and 15th of every Month.
3. What Methods can I use to pay for my bills?
Through the Customer Service Point in terms of cash or cheque, Xapit, ZANACO Bill Muster, soon to come swiping machine and electronic payment via all banks.
4. When is a bill due?
A bill is due 14 days from the date of delivery.
5. How much is the reconnection fee and how long does it take to be reconnected?
- Reconnection fee for Commercial Customers is K260.00
- Reconnection fee for Domestic Customers is K80.00
- A property is reconnected within 48 hours after payment.
6. What is required for one to change the details on the water bill?
To change the details on the water bill the customer has to fill in the change of details form and attach the following;
- Domestic Customers
- Copy of the National Registration Card
- Copy of proof of ownership i.e. Title deed, Lease agreement, Letter of Sale
Commercial Customers
- Copy of Certificate of incorporation
- Copy of Proof of Ownership i.e. Title Deed, Lease Agreement, Letter of Sale
7. When is the billing date?
Between the 10th and the 12th of every Month.
8. How much is Leak Detection?
Leak Detection is K100.00 in the 2015 Tariff.
9. How does one apply for new water and Sewer connection?
One can apply for new water or sewer connection by filling in the new water or sewer connection form and attach a survey diagram or map for the plot they are applying for
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