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BACKGROUND Lukanga Water Supply and Sanitation Company Limited (LgWSC) is a private Company established under the Companies Act CAP 388 of the Laws of Zambia. It was incorporated on 21st March 2006 as a Commercial Utility (CU) limited by shares but wholly owned by the local authorities in Central Province. The CU was established as part of the Government of the Republic of Zambia (GRZ) water sub-sector reforms to improve delivery of Water Supply, Sewerage and Sanitation Services to the Urban and Peri-urban population in Central Province. The Company was initially set out to provide water and sewerage service to the urban and peri urban areas of Central Province. However, the mandate of the Company is being transformed to include onsite sanitation and water supply services to rural areas within its areas of operation. The new mandate has seen the name change of the Company from Lukanga Water and Sewerage Company Limited (LgWSC) to Lukanga Water Supply and Sanitation Company Limited (LgWSC). INSTITUTIONAL SETUP Shareholders LgWSC is owned by 12 Local Authorities in Central Province. These are Chibombo Town Council, Chisamba Town Council, Chitambo Town Council, Itezhi-Tezhi Town Council, Kabwe Municipal Council, Kapiri Mposhi Town Council, Luano Town Council, Mkushi Town Council, Mumbwa Town Council, Ngabwe Town Council, Serenje Town Council and Shibuyunji Town Council. Management The Company Head Office is situated in Kabwe, the Provincial Headquarters of Central Province. It is governed by the Articles of Association which stipulates the composition of the Board, which is appointed by the Shareholders and ratified by the Government of the Republic of Zambia through the Ministry of Water Development, Sanitation and Environmental Protection. The Board of Directors appoints the Managing Director as the Chief Executive Officer of the Company for the day to day Company operations. The Managing Director executes his functions through a Directorate of Engineering, Three Departments of Commercial and Business Development, Finance and Human Resources and Administration, Public Relations and Procurement are Units falling under the direct Supervision of the Managing Director. Regulation The Water Company is regulated by the National Water Supply and Sanitation Council whose duties among others is to set standards for service provision, ensure sustainability - total cost recovery in the sector as well as Protect the consumer and environment. VISION “To be an excellent and commercially viable organisation that provides Water, Sewerage and Sanitation service to the urban and peri-urban customers of Central province in order to improve their quality of life”. MISSION “To provide the customers in Central Province with reliable and affordable water supply, sewerage and sanitation services in a sustainable manner while maintaining its independence and public accountability”. CORPORATE VALUES Our foundation is Integrity The Company conducts business in an open and forthright manner in straight compliance with applicable laws, rules and regulations so that the Company is perceived to be an ethical organisation of dedicated and competent individuals of high integrity and credibility providing quality services that contribute significantly to the communities and the nation. Our strength is our People The collective talents of employees comprise of the most important asset. Therefore, the Company provides and organisation and operating environment that attracts, nurtures, stimulates and rewards employees’ professionalism and creativity while at the same time providing a safe workplace and an opportunity for the hands on accomplishment, a criterion highly regarded for promotion and growth. Our style is Teamwork The Company emphasises teamwork, recognising within that framework the critical contribution of the individual. Our Goal is Excellence Excellence in the form of quality is a shared attribute of the customers the company serves. Attention to detail and performance are stressed in every staff function, resulting in a total dedication to mission success. COMPANY OBJECTIVES MAIN OBJECTIVE To improve water supply and sanitation service delivery to the people of Central Province. OVERALL OBJECTIVES - Manage in a professional manner that is based on effective, up to date management principles and practices. - Manage and develop human resources in a professional manner within suitable performance based working conditions to maximise employees’ efficiency and motivation. - Develop, protect, preserve and manage the water resources to ensure their sustainability and adequate future water supply - Balance water supply and water demand to ensure an equitable share of available water quantities to all customers - Through effective financial management, apply a tariff that covers operating and maintenance as well as capital costs for the long term and considers affordability to customers in order to ensure continuity of service and continued self-reliance. - Always comply with the national water quality standards - Safeguard and maintain production and distribution systems in an efficient and effective manner to ensure the reliability of these systems. - Manage sewerage and sanitation services to meet customer satisfaction and regulatory requirements - Provide prompt and effective services to our customers in a manner that preserves our image as a community supporter and maximizes public interest, participation and support. SERVICES PROVIDED Water Supply LgWSC provides water services to both Urban and Peri-urban Areas in Eight serviced Town Councils in Central Province with a coverage of 83.4% of the total population covered. LgWSC currently provides clean, safe and treated water to close to 30 Thousand connections among them water kiosks, communal stand taps and individual water connections. The Company has an approved Water Supply and Sanitation a block rising tariff covering various categories of customers such as Domestic, institutional and Commercial customers. The Company also provides a water bowser for bulk water sales. Sanitation Services The Company has sanitation coverage of 54% out of the total population covered in the districts it serves. The company offers the sanitation services through, Offsite sewer treatment, desludging of septic tank, unblocking of sewer networks as well as Vacuum Tanker Services. Other Services - Leak repairs after the meter - Water Quality tests